To make the Age Verification process as easy as possible, here are a few hints for when you send in your documents:
When you take your picture:
We need all of this because it’s part and parcel of gambling responsibly – and the applicable law requires it.
When you sign up for a new account we check that you are over 18 and we verify that you are who you say you are, (a process called Know Your Customer ‘KYC’). It’s part and parcel of gambling responsibly, and something that the law requires us to do.
To verify your age we will accept one of the following documents:
Card data shall not be collected and stored by Us without PCI DSS.To verify your identity (KYC) we may need additional documents which could also include:
Make sure your documents are in acceptable condition.All your documents as per list above need to be provided by You to us in 7 (seven) days after opening of Your account or if requested to You by support – in 7 (seven) days after date of respective request. We will review Your document(s) in 7 (seven) day time after receipt of the respective document(s). In case You fail to provide necessary document(s) in due time We may suspend use of Your account or decline Your withdrawal request (as applicable).
The quickest and easiest way to verify your account is online.You can also send the documents via email.Here are a few tips on how to get it right first time:Sending your documents via email
When you register for an account, on the account registration page, we’ll need you to provide certain information for security reasons:
Our registration page checks your details as you enter them and will let you know if there’s a problem, so you can make any changes you need to before you click on the ‘Create My Account’ button.